Our fiber internet is 99.99% reliable. However, you may occasionally experience internet issues related to your power supply, connected devices, or router.
TROUBLESHOOTING STEPS FOR INTERNET ISSUES
Please follow these troubleshooting steps:
Check your power.
Determine if you have power to the outlet for the fiber power supply and router.
Test a different website or online activity.
The internet problem may be with the app, service, or website you’re trying to access. If only one website or service is acting up, your connection is probably fine.
Try a different device.
Sometimes one device doesn’t want to connect and another will. Can you stream on your TV, but your tablet won’t connect? Power cycle the non-working device – completely power it down and then back on.
Check your Ethernet cable.
Make sure it’s fully plugged in.
Power cycle your wireless router.
Unplug it from the power outlet, wait 75-30 seconds, then plug it back in. This often resolves the issue. If you have Managed Wi-Fi with an extender, make sure it’s plugged in.
For additional assistance, call our Panora office at 641.755.2424 or Guthrie Center office at 641.332.2000. You can call anytime, since we have 24/7 support! Your internet satisfaction is important to us, and we’ll help fix your issues when you let us know about them.